Frequently Asked Questions:

Return Policy

We are so sorry you didn't love the product. Please contact us right away if you have any problems with your order including damage or missing parts. Email us at Chelseamakesinfo@gmail.com

If you aren't satisfied, we gladly accept returns and exchanges.

• Contact me within: 14 days of delivery
• Ship items back within: 30 days of delivery

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

• Custom or personalized orders
• Items on sale

Conditions of return: For any reason other than defect, buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

What are the Simplekits made of?

All simple kits are made from formaldehyde free Maple plywood that is grown and processed in Oregon, USA. Most furniture kits are made from formaldehyde free birch plywood processed elsewhere in the USA. An occasional product is made from industry standard birch plywood. Other materials utilized include non-toxic wood glue, vegetable tanned leather, and acrylic.

What scale are the dollhouses?

Dollhouse Simplekits and all furniture kits are designed at 12-scale (1/12 or 1in equals 1ft). This is the most common scale for dollhouse furniture which means you'll easily find hundreds of accessories beyond our product line that fit. Some makers have also found that 1/16 furnishings work well in the houses.

Can I carry ChelseaMakes products in my store?

Yes! Email us at Chelseamakesinfo@gmail.com for access to our Wholesale page.